Other kinds of misrepresentations, such as to the quality of caskets or coffins bought online, or the likelihood of damages in transit, are also illegal. Consumer protection laws in most states also prohibit such deceptive practices.The funeral home may not lie about or misrepresent funeral or cemetery laws, rules, or regulations - if you are told something is required by law, ask for a copy of the law.You cannot be required to purchase any goods or services that are not required by law - funeral homes are allowed to charge one non-declinable “basic” fee, but only one, and this should be for basic or required goods and services.You cannot be charged an additional fee if you supply the casket - federal law prohibits funeral directors from charging “casket-handling” or other fees for people who purchase their casket online.Funeral providers cannot refuse to use a casket or coffin you bought online, or put unreasonable or onerous restrictions on when it must be delivered or who must receive delivery.Buying a casket or coffin for sale online and arranging delivery to your selected Funeral Home for use in a Funeral Service is legal in all 50 States.The Funeral Rule as set forth by the Federal Trade Commission (FTC) ensures that consumers have the right to provide a casket by their own means, without penalty.

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